Terms and Conditions
TERMS & CONDITIONS Renewal Conditions: By joining a plan, you are authorizing Total Care Inc. to bill your preferred method of payment that you have provided for the plan you have selected. This charge shall remain in force until you notify Total Care Inc. in writing of its cancellation. By joining, you are agreeing to the terms and conditions of the plan. This plan will automatically renew each month, and your preferred method of payment that you have provided will be automatically charged or drafted for the appropriate amount. Termination Conditions: Total Care Inc. reserves the right to terminate plan members from its plan for any reason, including non-payment. Cancellation Conditions: You have 30 days from the date you join to use the plan risk-free. If for some reason within 30 days you are dissatisfied with the plan and wish to cancel and obtain a refund of any monthly dues paid, please send a cancellation letter and a request for refund with your name and member number to Customer Care Department, Total Care. 2790 N. Academy Blvd. Suite 229 Colorado Springs, CO 80917. If Physicians Health Group Inc. is billing you quarterly, semi-annually or annually, Total CareInc. will, in the event of cancellation of the membership by either party, make a pro-rate reimbursement of the periodic charges to the member. Limitations, Exclusions & Exceptions: This program is a discount membership program offered by Total CareInc. Total Care Inc. is not a licensed insurer, health maintenance organization, or other underwriter of health care services. No portion of any provider's fees will be reimbursed or otherwise paid by Total Care Inc. Total Care Inc. is not licensed to provide and does not provide medical services or items to individuals. You will receive discounts for medical services at certain health care providers who have contracted with the plan. You are obligated to pay for all health care services at the time of your appointment. Savings are based upon the provider's usual and customary fees. Actual savings will vary depending upon location and specific services or products purchased. Please verify such services with each individual provider. The discounts contained herein may not be used in conjunction with any other discount plan or program. All listed or quoted prices are current prices by participating providers and subject to change without notice. Any procedures performed by a non-participating provider are not discounted. From time to time, certain providers may offer products or services to the general public at prices lower than the discounted prices available through this program. In such event, members will be charged the lowest price. Discounts on professional services are not available where prohibited by law. This plan does not discount all procedures. Providers are subject to change without notice and services may vary in some states. It is the member's responsibility to verify that the provider is a participant in the plan. At any time Total Care Inc. has the right to eliminate a Participating Professional from the respective network in which they are associated and may substitute Provider networks at its sole discretion. Total Care Inc. cannot guarantee the continued participation of any provider. If he or she leaves the plan, you will need to select another provider. Providers contracted by Total Care Inc. are solely responsible for the professional advice and treatment rendered to members and Total Care Inc. disclaims any liability with respect to such matters. Services and service providers may change or be discontinued at anytime without notice. Complaint Procedure: If you would like to file a complaint or grievance regarding your plan membership, you must submit your grievance in writing to: Customer Care Department, Total Care Inc., 2790 N. Academy Blvd. Suite 229 Colorado Springs, CO 80917.Disclosure:1) This plan is not a health insurance policy.2) This plan provides discounts at certain healthcare providers for medical services.3) This plan does not make payments directly to providers of medical services.4) The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount medical plan organization. This plan is administered by CAREINGTON International Corporation, 7400 Gaylord Parkway, Frisco, Texas 75034. The program and its administrators have no liability for providing or guaranteeing service or the quality of service rendered. Note to Utah residents: this contract is not protected by the Utah Life and Health Guaranty Association. FORM CODE ICAPP